Return Policy

At [JAMAL SHANTI COSMETICS], we strive to provide high-quality moisturizer products that meet your skincare needs. However, we understand that there may be instances where you need to return or exchange a product. This Return Policy outlines our guidelines for returns and exchanges.

Returns and Exchanges:

  • 30-Day Return Period: We offer a 30-day return period from the date of purchase for eligible products. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
  • Unused and Unopened Products: To be eligible for a return, the item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
  • Proof of Purchase: To complete your return, we require a receipt or proof of purchase. Please provide the order number or a copy of the purchase receipt.
  • Exclusions: Certain items are not eligible for return or exchange, including gift cards, promotional items, and products that have been used or opened.
  • Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product.


  • Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • Refund Method: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider.


  • Product Exchange: If you need to exchange an item for the same product due to damage or defect, please contact us to arrange for an exchange.

Damaged or Defective Products:

  • Damaged Shipments: If you receive a damaged or defective product, please contact us immediately. We will work with you to resolve the issue and provide a replacement or refund as necessary.

Non-Returnable Items:

  • Final Sale Items: Certain items are not eligible for return or exchange, including clearance or final sale items.

Contact Us:

If you have any questions about our Return Policy or need assistance with a return or exchange, please contact us at []. Our customer service team will be happy to assist you.