Return Policy

At [JAMAL SHANTI COSMETICS], we strive to provide high-quality moisturizer products that meet your skincare needs. However, we understand that there may be instances where you need to return or exchange a product. This Return Policy outlines our guidelines for returns and exchanges.

Returns and Exchanges:

  • 30-Day Return Period: We offer a 30-day return period from the date of purchase for eligible products. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
  • Unused and Unopened Products: To be eligible for a return, the item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
  • Proof of Purchase: To complete your return, we require a receipt or proof of purchase. Please provide the order number or a copy of the purchase receipt.
  • Exclusions: Certain items are not eligible for return or exchange, including gift cards, promotional items, and products that have been used or opened.
  • Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product.

Refunds:

  • Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • Refund Method: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider.

Exchanges:

  • Product Exchange: If you need to exchange an item for the same product due to damage or defect, please contact us to arrange for an exchange.

Damaged or Defective Products:

  • Damaged Shipments: If you receive a damaged or defective product, please contact us immediately. We will work with you to resolve the issue and provide a replacement or refund as necessary.

Non-Returnable Items:

  • Final Sale Items: Certain items are not eligible for return or exchange, including clearance or final sale items.

Contact Us:

If you have any questions about our Return Policy or need assistance with a return or exchange, please contact us at [jamalshanti@yahoo.com]. Our customer service team will be happy to assist you.

Ingredients Description

DI Water (Deionized Water): Purified water that acts as a base in skincare formulations, ensuring stability and hydration.

Ethyl Macadamiate: Derived from macadamia oil, it provides a smooth, non-greasy feel and helps soften and condition the skin.

Dimethicone: A silicone-based ingredient that forms a protective barrier, locking in moisture and giving the skin a silky-smooth finish.

Propanediol: A natural, skin-friendly humectant that boosts hydration and enhances the absorption of other ingredients.

Cetearyl Olivate & Sorbitan Olivate: Derived from olive oil, these act as natural emulsifiers and moisturizers that support skin barrier function.

Glycerin: A classic humectant that draws moisture into the skin, keeping it plump and hydrated.

Glyceryl Stearate: An emollient that softens skin and helps emulsify oils and water in formulations.

Cetearyl Alcohol: A fatty alcohol that thickens creams while moisturizing and softening the skin.

Sodium Stearoyl Lactylate: A natural emulsifier that improves texture and promotes hydration.

Niacinamide: A form of vitamin B3 that brightens skin, reduces inflammation, and improves the appearance of fine lines and pores.

Glyceryl Caprylate: A plant-derived emollient and preservative booster that softens skin while preventing microbial growth.

Decylene Glycol: Acts as a moisturizing agent and a preservative to ensure product safety.

Fragrance: Adds a pleasant scent to the formulation.

Urea: A hydrating agent that smooths and softens rough, dry skin while improving moisture retention.

Helianthus Annuus (Sunflower) Seed Oil: Rich in fatty acids and vitamin E, it deeply nourishes and protects the skin barrier.

Rosa Damascena Flower Water: Calms and soothes the skin while providing natural hydration and anti-inflammatory benefits.

Brassica Oleracea Acephala Leaf Extract: A kale extract loaded with antioxidants that fight free radicals and support healthy skin.

Glutathione: A powerful antioxidant that brightens the skin and reduces hyperpigmentation.

Linum Usitatissimum (Linseed) Seed Oil: A plant-based oil rich in omega-3 fatty acids that soothes and hydrates the skin.

Vitis Vinifera (Grape) Seed Oil: Lightweight and rich in antioxidants, it helps fight aging and moisturizes without clogging pores.

Moringa Oleifera Seed Oil: A nutrient-rich oil that hydrates, softens, and protects the skin barrier.

Milk Lipids: Provide hydration and help reinforce the skin barrier for a smooth texture.

Ceramide NP: A lipid that strengthens the skin barrier, locks in moisture, and improves overall skin health.

Magnesium Ascorbyl Phosphate: A stable form of vitamin C that brightens skin, boosts collagen production, and evens skin tone.

Phospholipids: Help maintain the skin’s hydration levels while supporting the skin barrier.

Leuconostoc/Radish Root Ferment Filtrate: A natural preservative with probiotic benefits that protects and balances the skin.

Retinol: A gold-standard anti-aging ingredient that reduces wrinkles, boosts cell turnover, and improves skin texture.

Yogurt Extract: Contains probiotics that nourish and improve skin health by balancing its natural microbiome.

Opuntia Tuna Flower/Stem Extract: A cactus-derived extract that soothes, hydrates, and protects against environmental stress.

Stevia Rebaudiana Leaf/Stem Extract: A natural antioxidant that protects against free radicals and soothes irritation.

Ferulic Acid: An antioxidant that boosts the effectiveness of vitamins C and E, reducing signs of aging.

Tapioca Starch: Absorbs excess oil while giving skin a soft, matte finish.

Aesculus Hippocastanum (Horse Chestnut) Seed Extract: Known for improving circulation and reducing puffiness.

Citrus Grandis (Grapefruit) Seed Extract: A natural antioxidant and antimicrobial that protects skin from environmental stressors.

Tocopheryl Acetate: A form of vitamin E that moisturizes, protects, and heals the skin.

Aloe Barbadensis Leaf: A soothing, hydrating ingredient that calms irritation and promotes healing.

Propolis Extract: A natural ingredient with antibacterial, anti-inflammatory, and healing properties.

Royal Jelly Extract: Nourishes skin with vitamins, minerals, and amino acids, boosting hydration and elasticity.

Mangifera Indica (Mango) Fruit Extract: Rich in antioxidants and vitamins, it hydrates, protects, and brightens the skin.

Sodium Hyaluronate: A smaller form of hyaluronic acid that penetrates deep to hydrate and plump the skin.

Xanthan Gum: A natural thickening agent that stabilizes formulations and improves texture.

Polyacrylate Crosspolymer-6: Enhances texture and gives the product a smooth, non-sticky feel.